The House of Medusa

The House of Medusa collects information about you for the following reasons:
•    to process your order
•    to help you check out in a quick, user-friendly way when you have an account with us
•    to provide you with the best possible service, including a personalised browsing experience, tailored to your preferences.
•    to improve our website based on analysis of sales data
•    to provide you with marketing newsletters (if you signed up to our mailing list)
•    to offer personalised advertising after you leave our website

What personal data do we collect?
When you place an order with us, the information we will collect includes:
•    Full name,
•    IP Address,
•    billing and delivery address,
•    telephone number,
•    A record of your order
•    e-mail address
•    credit/debit card details (all sensitive details are inaccessible even to us from moment of purchase and are securely encrypted)
This information is necessary for us to process your payment and deliver your order to you.

When you create an account with us, we will collect the following information:
•    Full Name
•    e-mail address
•    Telephone number
•    Billing and Shipping addresses
•    A record of your orders
•    Your newsletter subscription status
•    A list of products you added to your “wish list”
•    Your debit or credit card details are send to Opayo or Stripe, an industry-leading Payment Gateway Provider, - we have no access to them)

You don’t have to have an account with us to place orders on our website, but many returning customers find it helpful to have one.
Having an account with us will allow you to place an order quickly, without the need to re-enter all your details every time you checkout with us.

You can quickly and easily log into your account and change or edit any of your personal data by clicking on “My Account”.
If you’d like to delete your account please contact us to remove your account together with all personal information it contains.

The legal basis for collecting your data when you set up an account is based on your consent.

When you visit our website, we also might collect the following information:
•    IP address
•    Information regarding what pages are accessed and when.
•    Demographic information
•    General product preferences and interests based on your browsing history on our website

We gather this information to analyse our site’s performance and look for areas for improvement. This data also allows us to give you customised product recommendations based on best-sellers and product views.

If you wish to sign-up to our mailing list, we will collect the following information:
•    Name
•    Email address

We will never send you marketing emails without your consent.  We will never collect any sensitive information about you without your explicit consent. 

Consent
In certain circumstances, we will only process your personal data with your clear consent.  For example, we will add you to our mailing list only if you sign up through a pop-up box or tick a relevant box at the checkout. You can create an account on our website only if you wish to do so. Not having an account doesn’t prevent you from placing an order with us.

 

Contract
When placing an order with us, we will require certain personal data like your name and address to be able to deliver your order so that we comply with our obligations under the sale contract. These details will be then passed on to our carrier company to deliver the goods to you.

We will use your e-mail address to provide you with updates regarding your order, such as order confirmation, dispatch & tracking information.  We will also collect your phone number to be able to contact you in case of any problems with your order.

Depending on which delivery option you choose, your phone number and/or e-mail address might be passed on to our carrier so that they can keep you updated when your goods will be delivered (whenever applicable).

Legal Compliance

If the law requires us to, we may need to collect and process your data if fraud or other financial crime is suspected.

Legitimate interest
In certain situations, we will use your data to pursue our legitimate interests in a way which might reasonably be expected as part of running an e-commerce business. We will process personal data for the following legitimate interests:

•    where the processing of our customers’ browsing and purchasing history enables us to enhance, modify, personalise or otherwise improve our services and communications for the benefit of our customers.
•    to identify and prevent fraud and keep our services safe and secure
•    to better understand how people interact with our website
•    to improve our product selection and service based on your post-purchase feedback
•    to notify you within 24 hours if you left items in your basket

Who has access to your information?
Your personal data security is our priority. We will not sell trade or transfer your personal information to any third parties under any circumstances. We will not share your information with third parties for marketing purposes.

Keeping in touch through email marketing
We operate our newsletter on a strict opt-in basis. We will not contact you for marketing purposes by email (or any other means) unless you have given your prior consent. You have a choice about whether or not you wish to receive information from us.

You can sign up to our newsletter either by filling out a form when you see a pop-up on our website or by ticking a box at the checkout, when you’re making a purchase.

Abandoned Cart Emails
If during the course of browsing our website you place products in your basket and provide us with your e-mail address but for some reason leave before you completed your purchase, we might send you an email notification just to check that nothing went wrong.  These emails are sent only once and are fully automated. If you receive such email from us, but don’t find them helpful and wish not to receive them in the future, simply click the “unsubscribe” button in the footer of the email or contact us by phone or e-mail.

Use of cookies
'Cookies' are small pieces of information sent by a website to your computer and stored on your hard drive to allow that website to recognise you when you visit, to save your preferences & give you relevant content.  Cookies do not collect personally identifiable information such as your name, address or payment details, but may be used to link your actions to your personal information, for example to link you adding a product to your basket & account so you can then check out.

Data Retention
We will retain your personal data only for as long as is necessary and only for the purpose for which it was obtained.

Your rights
You are entitled to view, amend, or delete the personal information that we store on you. Email your request to enquiries@thehouseofmedusa.co.uk.