The House of Medusa

If you wish to return all or part of your order, then please send it back within 14 days from the date you received it and we’ll help with a refund or exchange. To help us make it a faster turnaround for you, include a note with the following:

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• Your order number

• Your email address

• Details of what items you are returning and why

• Whether you want store credit, refund or a replacement/exchange

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Please click here to download the RETURNS FORM.

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Ensure to mark on the outside of the parcel "UK RETURNED GOODS"

Return shipping is payable by the customer so the choice of carrier/shipping method is at your discretion however we would always encourage you to choose a tracked option.

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Did we make a mistake? If we did, please reach out to us so we can make it right.

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Here’s the address to use when you send it back:
UK RETURNED GOODS
THE HOUSE OF MEDUSA
2 Kennet Place
Newbury
Berkshire
RG14 2AL
UK

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