TERMS & CONDITIONS

Welcome to The House of Medusa website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The House of Medusa’s relationship with you concerning this website. The term ‘The House of Medusa’ or ‘us’ or ‘we’ or ‘our’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

This website contains material which is owned by or licensed to The House of Medusa. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

WEBSITE DISCLAIMER

The information contained in this website is for general information purposes only. The information is provided by The House of Medusa and whilst we endeavor to keep the information up-to-date and correct, we make no representations or warranties of any kind about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

The House of Medusa takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

This website and its content is copyright of The House of Medusa - © The House of Medusa 2022. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

• You may print or download to a local hard disk extracts for your personal and non-commercial use only
• You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
• You may not distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system

SPECIAL OFFERS

Promotional codes for discounts have to be entered at the checkout and cannot be added to an order once it has been placed. Only one discount code can be used per order.

Please note: Any offers or discounts will be taken into account when processing a refund for returned items.

DELIVERY
All orders are shipped using a tracked service. We are not responsible for any orders lost or stolen after delivery has been confirmed by the carrier. To enable us to investigate any late deliveries we must be notified within 7 days after the expected delivery date. Please ensure you use a safe delivery address at all times. Shipping costs are the responsibility of the customer and are non-refundable.

PARCEL REFUSED/ NOT COLLECTED- U.K
Please note that if you refuse a parcel delivery or fail to collect the parcel (where a card is left advising of collection details) we reserve the right to charge the cost of return shipping. There may also be a further charge to send the parcel back out. If a refund is required the return shipping fee will be deducted.

PARCEL REFUSED/ NOT COLLECTED- OUTSIDE THE U.K
Please note that if you refuse a parcel delivery, or fail to collect the parcel (if being delivered to a collection point) then the parcel will be returned to us. If a parcel is returned the cost of return shipping will be chargeable to the customer. Returned parcels may take up to 90 days. The cost of return shipping may be more than the original shipping cost. Please be aware of any taxes and duties that may be billed to you by the authorities in your country. We have no control over these charges.

CURRENCY FLUCTUATIONS
Please note if you are paying for your order using any currency other than GBP £ (Pound Sterling) the amount you pay will be converted by your bank at the appropriate rate for that day.
If you cancel your order or for any reason have money refunded, the rate of exchange back may differ from the rate that was applied on the date of the order.